SHIPPING AND RETURNS
Shipping Costs
Prices:
UK - S/M works (under 50cm ) on board or canvas £15
Medium to large - £50
EU - S/M works (under 50cm ) on board or canvas £18
Medium to large - £65
Worldwide (except Australia) S/M £20
Medium to large - £80
Shipping costs for greeting cards being delivered in the UK are included in the price.
For larger items, I will promptly contact you with a quote for delivery costs after you have placed your order. If those shipping costs are unacceptable, I will be happy to cancel the order and issue a refund. If you do not confirm acceptance of the quoted shipping costs within 7 days (or if I do not receive payment for delivery within 7 days following your acceptance) I reserve the right to cancel the order. If you prefer, you can contact me before placing the order and I would be happy to provide a quote for the shipping costs.
Can I collect Items?
Yes. If you would like to collect your items, you can do so for free by selecting the appropriate option in the Shopping Cart.
Can items be shipping internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
RETURNS
What if my painting arrives and I don’t like it?
Every effort is made to capture colours and textures accurately on the website, but from time to time it might differ slightly. This is not a fault, there might be some variation between monitors and platforms.
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed upon, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
Do you offer refunds on prints if I change my mind?
All prints are custom-made to the size you request. I don’t hold stock – each print is made for you. Please check the size is right for you before you place the order.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.